Privacy Policy
At Kolejkovo, we respect users’ privacy and take care to protect the data entrusted to us.
General provisions
This Privacy Policy sets out how we process your personal data obtained through the https://kolejkowo.pl/ website, including the ticketing service at https://bilety.kolejkowo.pl (the “Website”), and in particular provides information about the controller of your personal data, the scope, purpose and duration of the processing, your rights, and the entities with whom we may share your data.
Personal data controller
The Administrator of your personal data obtained through the Website is Kolejkowo S.A. based in Jelenia Gora, address: 2 Legnicka Street, 58-506 Jelenia Góra, KRS: 0000918248, NIP 6112732881, REGON 022298146 (“We”, “Administrator”).
For all matters related to the processing of your personal data, you may contact the Data Protection Officer at [email protected] or in writing to the address indicated above.
Scope of data processed
The Administrator’s processing of your personal data may involve:
- information that you provide by filling out any of the forms available on the Website. This includes data and information such as your name, email address, as well as other data required by certain forms,
- information that you provide in the ticket or online voucher purchase system through the ticket purchase system. This includes data and information such as your name, email address, phone number,
- in case of your contact with us, we may keep a record of correspondence,
- details of your visits to the Website, including but not limited to data about your activity on the Website, information about your browser or terminal device, including its location.
Purposes, basis and period of personal data processing
We process your personal data obtained through the Website, mainly by using the relevant forms available on the Website and to the extent derived therefrom, for the following purposes:
1. for marketing purposes, in particular for the purpose of sending newsletter-type messages, which is the realization of the legitimate interest of the Administrator:
- Based on Article 6(1)(f) of the RODO,
- In this case, we process your personal data until you object to such processing,
- whereby we send such information, of course, based on your consent to electronic communication;
2. for the purpose of fulfilling your request for contact or to provide you with our offer:
- based on Article 6(1)(a) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter referred to as “RODO”),
- In this case, we process your personal data until your consent is revoked;
3. for the performance of a contract to which you are a party to enter into a contract with us, such as in connection with the purchase of a ticket or voucher or the subscription to shares of the Administrator, or to take action, at your request, before entering into a contract with us:
- Based on Article 6(1)(b) of the RODO,
- In this case, we process your personal data for as long as it is necessary for the performance of the contract, and thereafter for a period corresponding to the statute of limitations for any claims arising therefrom;
4. for the purpose of surveying your satisfaction and for statistical purposes for the Administrator’s internal needs, which is the realization of the Administrator’s legitimate interest:
- Based on Article 6(1)(f) of the RODO,
- In this case, we process your personal data until you object to such processing;
5. for archival (evidential) purposes, including for the purpose and to the extent necessary for the possible establishment, investigation or defense of our claims related to the use of the Website, which is the realization of our legitimate interest:
- Based on Article 6(1)(f) of the RODO,
- In this case, we process your personal data until you object to such processing;
6 We also process your data if required by law, e.g. for tax purposes, accounting:
- On the basis of Article 6(1)(c) of the RODO
- In this case, personal data are processed by us for as long as required by applicable law.
In addition, where the basis for the processing of your personal data is your consent or our legitimate interest, despite your request for erasure of your personal data, due to the filing of an objection or withdrawal of consent, we may retain certain personal data to the extent that the processing is necessary for the establishment, investigation or defense of claims, and until the statute of limitations.
Your rights in relation to data processing
The use of the Website and the provision of personal data in the relevant forms available on the Website is voluntary, but necessary to fulfill your request for contact or to receive information materials, and necessary to enable you to take advantage of our offer.
You have the following rights in connection with the processing of your personal data by the Administrator:
- The right to access your data, including obtaining a copy of your data,
- The right to request rectification of data,
- The right to erasure of data (right to be forgotten),
- The right to lodge a complaint to the supervisory authority for personal data protection, which in Poland is the President of the Office for Personal Data Protection,
- The right to restrict data processing,
- The right to object (objection to processing, objection to direct marketing).
If your personal data is processed on the basis of consent or for the performance of a contract, you also have the right to portability of personal data.
In addition, where personal data is processed based on your consent, you have the right to withdraw your consent at any time, but withdrawal of consent does not affect the lawfulness of processing carried out while we had it,
In order to exercise the above-mentioned rights, please contact us by e-mail at the e-mail address [email protected] or in writing to our registered office address.
Recipients of data
We do not share your data collected through the Website with third parties unless we receive your consent to do so, with the exception of our verified affiliates, subcontractors, and partners to whom we may entrust your data for the purpose of properly fulfilling your contact request and entering into and performing a contract, as well as service providers for the purpose of operating and maintaining the Website.
Your personal data will be processed only to the extent necessary, as permitted for the purposes of the processing and in accordance with applicable legislation, in the field of personal data protection, among others, the RODO. Each recipient will be responsible for ensuring adequate protection of your data.
Recipients of data based outside the EEA
In the event that we decide to transfer your personal data to our non-EEA based partners, we will take all measures to ensure adequate protection of your personal data and will only transfer your personal data to entities that guarantee an adequate level of data protection, resulting in particular from the obligation to apply the standard contractual clauses adopted by the Commission (EU) applying the provisions of Article 46(2) of the RODO.
The right of access of these entities will be strictly limited in such a way that their access will be possible only to the extent necessary for the purposes of contacting or cooperating with you or entering into and properly performing a contract.
Automated decision-making
We do not perform automated decision-making, including profiling based on the personal data provided.
Security
As part of the Website, we have implemented solutions to ensure a high level of protection for your data, including an SSL certificate, a Website IT system that meets high standards for the protection of personal data.
Cookies
When you browse the Website, according to the consent you have given and the configuration of your browser, one or more cookies may be stored on your device (end device) by us or a cooperating company (our subcontractor). Please read the following information about cookies and how they are used.
Cookies are small files that are placed on your computer’s hard drive when you visit certain websites. They contain information about your device and usually do not contain any personal information. These files cannot be used to infect your device with viruses or other malware.
In cookies, we store basic, anonymous information about users (e.g., ID) and data to enhance the user experience of the Website, needed for optimization and correct display of website content and advertising campaigns.
Cookies are installed for different periods of time. Some of them expire when you close your browser, while others are active for several days, months or even years, mainly so that information about your choices is not lost. Long-term active cookies are used to help us identify new and returning users of the Website.
As a user of the Website, you may stop providing this information to the Website at any time by deleting the cookies stored on your terminal devices by the Website. To do this, you must change the settings of the Internet browser you are currently using.
It is also possible to configure your browser to block the installation of cookies for certain websites of your choice or for all websites. However, such settings will result in the loss of some functionality of the Website that requires the installation of cookies.
Below is a list of partners or their services implemented on the Website that may place cookies:
Multimedia services:
Social / connected services:
(Registration, Login, content sharing, communication, etc.).
Content Sharing Services:
Newsletter Services:
Ad serving services and affiliate networks:
Keeping statistics:
Other Services:
Services provided by third parties are beyond the control of the Administrator. These entities may change their terms of service, privacy policies, purpose of data processing and use of cookies at any time.
The use of third-party cookies is subject to the privacy and cookie policies of these entities. We encourage you to familiarize yourself with the personal data processing and privacy policies of the entities that process our data most frequently and to the fullest extent:
Managing cookies – how to give and revoke consent in practice?
If you do not wish to receive cookies, you can change your browser settings. We stipulate that disabling cookies necessary for authentication processes, security, maintenance of user preferences may hinder, and in extreme cases may prevent the use of websites
To manage your cookie settings, select the web browser you are using from the list below and follow the instructions:
Mobile devices:
Final provisions
We reserve the right to change this Privacy Policy, in particular due to a change in the law, a change in technology or the way the Website operates. The current text of the Privacy Policy can always be found on the Website.
If any provision of the Privacy Policy is declared invalid by a final court decision, the remaining provisions of the Policy shall remain in force.
The Privacy Policy is subject to and will be interpreted in accordance with the provisions of Polish law.